CUSTOMER RELATIONS REPRESENTATIVE – DANISH
Company: Major IT Player
Salary: €23,000 + benefits + relocation package
Location: Cork
ROLE:
To respond to customer or partner issues whether raised by telephone or by written communication.
To respond to all customer issues within the timescales defined by management (Service Levels).
To ensure at all times that customers are handled within the framework of the company’s Policy and Procedures documentation.
To log all customer interactions on system using the case logging guidelines.
To maintain a log of open issues and keep customers informed of any progress.
To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution.
To ensure always that the European Assistance Centre is viewed positively by colleagues and the company’s customers.
To arbitrate, if required, between the customer and the company’s partners.
To ALWAYS add value to the customer interaction.
Qualifications
REQUIREMENTS:
Be a customer focused individual who enjoys problem solving.
Have a high standard of verbal and written communication.
Good telephone skills and be able to listen, empathise, diffuse anger and take control of the conversation.
Be able to take ownership of customer’s issue resolution.
Good organisational skills and a professional attitude to follow though as promised.
Have good attention to detail and log all customer interactions accurately in the call-
logging system.
Be able to tolerate stress and to work effectively under pressure.
Be a team player.
Some knowledge of consumer law would be a distinct advantage.
Must have at least 2 years proven customer services experience, ideally in a call centre environment.
Must be fluent in Danish and English.
Salary
€23,000 + benefits + relocation package
Start date
asap
Contact
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
All Careermoves Consultants speak fluent English, German and French!
