Challenging role in customer care with clear career path! Excellent communication and problem-solving skills essential!
Salary: attractive + relocation package + other excellent benefits
ROLE:
To provide cost effective solutions to customers’ and dealers’ non-technical issues in a timely manner and within company guidelines.
To respond to customer or partner issues by telephone or by written communication.
To log all customer interactions on using company guidelines.
To maintain a log of open issues and keep customers informed of any progress
To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution
Qualifications
SKILLS:
2+ yrs experience in customer service role.
Have a high standard of verbal and written communication.
Have a friendly personality and be interested in helping customers.
Have good telephone skills and be able to listen, empathise, diffuse anger and take control of the conversation.
Be a highly motivated, self-starter.
Have good organisational skills and a professional attitude to follow though as promised.
Be a team player.
Be able to tolerate stress and to work effectively under pressure.
Be decisive and innovative when resolving customer issues.
Native German speaker with fluent English.
EXPERIENCE:
Some knowledge of consumer law would be a distinct advantage.
Salary
Attractive + superb benefits
Start date
asap
Contact
Please contact Kevin Brennan (+4930-32765828 or +49179-2448630) at Careermoves Ireland for further details.
Looking forward to hearing from you!
All Careermoves Consultants speak fluent English, German and French!
