CUSTOMER SUPPORT AGENT - GERMAN
Salary: Attractive + benefits
ROLE:
Investigate and resolve incoming customer queries and complaints within 14 days to ensure customer satisfaction, team and department targets are met.
Ensure that company systems and research tools are used effectively in order to decide if a financial adjustment should be awarded.
Reach and maintain set department file closure times to ensure customer service levels are achieved and exceeded and file aging is kept to a minimum.
Reach and maintain file quality standards to ensure customer service levels are achieved and exceeded.
Effectively communicate with customers regarding resolution of queries and complaints to educate the customer and ensure customer service levels are maintained and exceeded.
Any other duties deemed necessary by the Team Leader.
Qualifications
REQUIREMENTS:
Highly Customer service oriented
Excellent problem solving skills
Highly organised with the ability to prioritise.
Ability to work to strict deadlines
Excellent Communications skills – Written & Spoken.
Native German speaker
Good command of English.
Good working knowledge of Microsoft: Word & Excel
Salary
Attractive + benefits
Start date
asap
Contact
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
Careermoves Ireland is a state-certified agency approved by the German Bundesanstalt fuer Arbeit in accordance with § 291 Paragraph 1 of the Sozialgesetzbuch (SGB III).
All Careermoves Consultants speak fluent English, German and French!
