BUSINESS CONSULTANT – DUTCH
Company: Major IT Player
Salary: Highly attractive + excellent benefits + relocation package
Location: Galway
ROLE:
Responsible for trouble-shooting and solving incoming customer problems.
Utilising team work, knowledge databases, problem simulation and working remotely on customer systems.
Root Cause Analysis of reported incidents.
Analyse and resolve reported incidents by means of knowledge databases and/or verifying customising entries or hardware parameters.
Report errors to Development where necessary.
Provide consulting for customers on procedural issues and queries.
Provide weekend and evening shift cover as scheduled.
Actively share knowledge with the team.
Maintain Technical Knowledge Databases.
Qualifications
REQUIREMENTS:
Degree in an IT related discipline.
Proficiency in Operating systems (Unix/Windows).
Knowledge in Object Oriented Programming (Java, C++, ABAP/4 etc).
Excellent customer focus and communication skills (oral/written).
Flexibility to travel for extended periods of time.
Problem solving/analytical skills.
Fluency in Dutch and English.
Reasonable knowledge of Relational Databases (e.g. MaxDB, DB2, SQL Server etc).
Knowledge with Business Processes would be a benefit.
Flexible approach to working in teams as well as environment.
3 years experience in a technical support role.
