Company: Major IT Player
Salary: Highly attractive + benefits + relocation package
ROLE:
In a support capacity, you will be responsible for trouble-shooting and solving incoming customer problems, which are reported online through a Service System or in direct contact with the customer. This will, at times, involve liaising with development. Utilising team work, knowledge databases, problem simulation and working remotely on customer systems, we resolve issues while achieving excellent customer satisfaction.
You will be part of a new Team tasked with developing new Support Processes. As such will need to have an open mind, be very flexible and drive ideas on how to use the latest technology to optimize Customer Support
RESPONSIBILITIES:
Analyse and resolve customer messages by means of knowledge databases and/or verifying customising entries or hardware parameters.
Feedback recommendations for improvement regarding Product and Support process improvements to Development Support.
Provide consulting for customers on procedural issues and queries.
Provide weekend and evening shift as scheduled.
Share knowledge with the team.
Maintain Technical Knowledge Database.
Qualifications
REQUIREMENTS:
To succeed in these demanding roles, the following is required:
Degree in Information Technology/Computer Science or related discipline
2-3 years experience in an IT Support role
Proficiency in Operating systems (Unix/Windows)
Knowledge in Object Oriented Programming
Reasonable knowledge of Relational Databases (e.g. Oracle/ MSSQL)
Proficiency with PCs and desktop software
Knowledge with Business Processes would be a benefit
Excellent customer focus and communication skills (oral/written)
Bias for action and initiative
Flexibility to travel – also for extended periods of time
Problem solving/analytical skills
Systematical, communicative and creative focus
Flexible approach to working in teams as well as environment
Fluency in German together with English
Salary
Highly attractive + benefits
Start date
asap
Contact
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
Careermoves Ireland is a state-certified agency approved by the German Bundesanstalt fuer Arbeit in accordance with § 291 Paragraph 1 of the Sozialgesetzbuch (SGB III).
All Careermoves Consultants speak fluent English, German and French!
