| Job title |
TECHNICAL SUPPORT AGENT - GERMAN |
| JobID |
5424 |
| Created date |
05.11.2008 |
| Nationality |
German |
| Location |
Dublin |
| Sector |
Information Technology |
| Job description |
TECHNICAL SUPPORT AGENT - GERMAN
Company: Major IT Player
Salary: Very attractive + benefits + relocation package
ROLE:
The objective of the Technical Support Agent is to resolve remote users IT problems by means of a Remote fix. The Technical Support Agent responds to both internal and external clients needing technical support and validates customer entitlements and give entry level technical support through information gathering and problem resolution.
Resolves customer issues using the tools and systems available.
Completes follow-on actions as appropriate, e.g. dispatch materials, send communications,escalate problems.
Retains ownership of each case until issue is resolved or resolution is identified.
Observes strict compliance to licensing, copyright and trademark legislation.
Protects confidential, sensitive information and materials.
Accomplishes other duties as required.
|
| Qualifications |
REQUIREMENTS:
Native German speaker and fluent English.
Customer oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
Capable of being self-managed, be a team player, quality conscious, flexible and be eager to share and acquire knowledge.
Excellent customer, telephone, oral and written communications skills.
Focused approach to troubleshooting.
Positive attitude towards all team members, customers and partners.
Encourages outstanding team morale and maintains highest ethical standards.
Delivers market competitive performance balanced between productivity, cost and quality.
A minimum of 1-2 years experience in a customer facing role , remote support experience is preferable.
A suitable candidate must demonstrate a good working knowledge computer applications. S/he has a good working knowledge of personal computer architecture.
S/he must have a keen interest in Technology with a strong desire to continually learn the latest technologies. A suitable candidate must have a very strong customer orientated focus. S/he will also have experience in one or more of the following:
Windows XP Professional
Office
Word
Windows 9xx
Excel
Windows XP Home
Outlook
Internet Explorer
|
| Salary |
Very attractive + benefits |
| Start date |
asap |
| Contact |
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
Careermoves Ireland is a state-certified agency approved by the German Bundesanstalt fuer Arbeit in accordance with § 291 Paragraph 1 of the Sozialgesetzbuch (SGB III).
All Careermoves Consultants speak fluent English, German and French!
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