TECHNICAL SUPPORT AGENT – GERMAN
Company: Major US technology company
Location: Cork, Ireland
Salary: €21,500 + private health insurance, pension, relocation package, etc.
Extra Benefits: advanced training, education courses, restaurant, sports facilites and more
Responsibilities:
Telephone and email technical support in German and English.
Escalate more complex customer queries and product-related issues to the Advanced Support Group
Use own initiative to research technical solutions in client specific information databases, archived mails and the Internet.
Remain courteous and patient with customers at all times.
Be part of a flexible, positive team who enjoy their work.
Qualifications
Personal Requirements:
Good hardware / software skills.
Previous customer / technical support experience
Ability to remain professional, confident and patient at all times.
Self motivated and enthusiastic.
Ability to use initiative within supervisor guidelines
Pleasant, helpful and enthusiastic telephone manner.
Team player.
Interest in technical issues and expanding technical knowledge.
Languages: Native German speaker and a good command of English.
Salary
€21,500 + benefits
Start date
asap
Contact
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
Careermoves Ireland is a state-certified agency approved by the German Bundesanstalt fuer Arbeit in accordance with § 291 Paragraph 1 of the Sozialgesetzbuch (SGB III).
All Careermoves Consultants speak fluent English, German and French!
