TECHNICAL SUPPORT ADVISOR – GERMAN
Company: Major IT Player
Salary: €23,000 + relocation package + excellent benefits
Location: Ireland
ROLE:
As a Technical Support Advisor you will provide technical support and customer service to consumer customers on the company’s desktop and portable computers and wireless networking products. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognising more complex problems and escalating accordingly.
RESPONSIBILITIES:
To provide basic to moderately complex support to the company’s customers on products, systems, peripherals and software.
Logging of calls from customers onto a database and following escalation procedures to resolve problems or issues.
To provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times.
At all times, the Advisor will demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced Advisor.
To provide feedback on a daily basis to the team leader new emerging issues that have been discovered.
Qualifications
SKILLS:
Be fluent in GERMAN and English.
Be a confident and enthusiastic communicator.
Have strong organisational and administrative skills.
Be a self-starter who is motivated and innovative.
Have a high stress tolerance.
Salary
€23,000 + relocation package + excellent benefits
Start date
asap
Contact
Please contact Lynda O' Riordan at Careermoves Ireland for further details.
Tel.: +4930-32765828 or +49179-2448630
Looking forward to hearing from you!
Careermoves Ireland is a state-certified agency approved by the German Bundesanstalt fuer Arbeit in accordance with § 291 Paragraph 1 of the Sozialgesetzbuch (SGB III).
All Careermoves Consultants speak fluent English, German and French!
