Validating customer entitlements and giving first level technical support through information gathering, analytical trouble shooting and problem research. Logging and validating incoming contacts on the call handling system as required. Resolving customer issues using the tools and systems available. Escalating issues, when necessary, while retaining ownership of issue. Observing strict compliance to licensing, copyright and trademark legislation. Protects confidential, sensitive information and materials.
Native Swedish Speaker and fluent English. Good problem solving skills. Good knowledge of Windows 2000/2003. Experience in Server Technology. Networking (TCP/IP) skills. Experience in RAID and Storage Technologies. Customer care background desirable.