Ensuring accurate bookings of flights, cars, insurance and all other products of our client.Ensuring a top service is delivered to members at all times.Promoting & maximising the sale of our client’s products.Responding to member requests calls from/to members to assist in their holiday arrangements and optimise exchanges.Ensuring all the necessary documentation is accurately completed after each call.Making all booking accurately to eliminate ‘write-offs’ and member complaints.Keeping up to date with the company’s Policies & Procedures concerning members.
Fluency in German and English. Candidate must have a previous experience in the Tourism Industry. Experience with CRS Systems - Galileo, Amadeus, Sabre, etc... Excellent communications, interpersonal and organisation skills required. Strong customer service/sales skills with the ability to influence others. Candidates should have the ability to work on their own initiative and work effectively under pressure. Highly motivated and proactive.