MANAGED SERVICES CONSULTANT LEVEL 3 - GERMAN
Germany | 60-80,000 EUR | MAJOR IT COMPANY
- Job Id
- Date posted
- 03.10.23
- Start date
- ASAP
Job Consultant
Klaus Buck
- +49 30 32765828
Contact details
MANAGED SERVICES CONSULTANT LEVEL 3 - GERMAN
Location: Flexible: remote working (home office) or UK office
Salary: EUR 55-70,000 fixed salary or EUR 400 day rate (contract)
ROLE
- Specialised in one or more technology fields
- Work with Technicians, Analysts and Clients directly to offer a world class technical and service expertise.
- Actively contributes to service, system and process design and architecture in technical matters. Owns systems, testing, their deployment and ongoing management.
- Owns the knowledge management and training for your area of expertise, including defining structures in the KMS, auditing submissions, creating articles and training plans.
- Represents company Managed Services both internally and with partners to ensure client satisfaction and service levels are maintained at all times.
- Pro-active in owning issues and drives progress requests from initial request, all the way to resolution, ensuring all parties have timely and constructive updates.
KEY DUTIES
- Respond to all requests and escalations from Managed Services staff and clients, communicating in the most client centric-way and keeping detailed and clear ITSM ticket logs.
- Own technical problems to meet client and contractual obligations.
- Act as ambassador and champion to all service management systems and processes including event management, incident management, problem management, change management, request fulfilment, quality management and our ITMS solution and other tools, along with contributing to their continuous improvement.
- Contribute to service design activities, proposal writing and statement of works writing.
- Be actively involved in technical onboarding of complex I.T services.
- Co-ordinate activities with internal and third party resource and update clients.
- As required attend client sites and offer out of hours escalation availability.
- Maintain a level of expert knowledge, skills and certification, in specialists areas and in alignment with business needs and manufacturers requirements to support the strategic needs of the business and providing the right level of technical advice to clients.
- Diagnose and resolve complex post sales technical enquiries, following industry best practices.
- Perform root cause analysis to identify underlying causes of incidents, and support other Managed Services teammates with these activities.
- Own deployment, configuration and administrative support activities for Insight & client systems and tools.
- Coach, train and act as a role model to all Managed Services teammates.
- Own and manage and the MS knowledge management system.
SKILLS, KNOWLEDGE AND EXPERIENCE
- Language Skills – Native-level German and fluent English
- ITIL Foundation Level: solid understanding of the ITIL framework, primarily around incident, problem and change management
- Accredited in some of the following according to specialisation:
- MSCE Cloud Platform and Infrastructure
- Veritas VCS NetBackup for Windows and Appliance
- Veritas VCS Enterprise Vault
- MSCE Database Admin
- Cisco CCNA or CCNP Data Centre
- VCP-NV
- Veritas VCS NetBackup for Windows or Unix and Appliances
- VMware VCAP DCV Deploy
- Oracle 12c OCP
- Linux Foundation LFCE
- Oracle 12c OCM
- VCIX6-DCV
- VMware VCAP NSX
- Citrix CCE-V
- (Citrix CCP-N
- Citrix CCP-V
- Citrix CCA-N
- Aruba Certified Mobility Expert (ACMX V6.4 (2) &
- HPE MASE Flex Networking Solutions
- Veritas VCS NetBackup for Windows or Unix and Appliances
- MCSA Windows Server
- VMware VCP vSphere
- LFCS
- HPE MASE Storage
- Net App NCIE
Please apply for this role here or call Lynda at